FAQs – Frequently Asked Questions

If you cannot find the answer to your question below, please send your question to: info@klassik-stiftung.de

Why do you have closing days?

We have to close our museums once a week to carry out conservational work and restoration measures. Mondays are usually the closing day of choice for most museums internationally. In addition to regular cleaning which takes place before and after opening hours, the floors in our historical landmarks require treatment with a protective wax-based agent once a week which requires several hours to dry. During this time, our museums are closed to visitors. In order to ensure smooth visitor traffic, closing days are also used for filming and photo shoots, as well as curatorial and library activities.

Why do you limit the number of visitors to your museums?

For conservational reasons, we limit the number of visitors in the historical residences, museums, castles and the Historic Library building of the Herzogin Anna Amalia Bibliothek.

Depending on the museum, we allow 50 visitors at once in our museums (50 persons in the Rococo Hall | 100 persons in the historical residences | 200 persons in the City Castle museum.  Personen im Schlossmuseum). Furthermore, single groups may not exceed 25 persons per admission period. Groups visiting the Park Cave may not exceed 10 persons at once in accordance with German mining regulations.

Why are there summer and winter opening times at your museums?

Most museums managed by the Klassik Stiftung Weimar are historical residences. For conservatorial and conservational reasons, some of the rooms cannot be adequately illuminated with electric lighting when daylight wanes. That’s why our opening hours vary with the seasonal changes in daylight from the last Sunday in October to the last Saturday in March. Some museums are closed between November and March because they cannot be adequately heated during the winter months.

The following museums are closed in the winter: Haus Hohe Pappeln, the art installation “Concert for Buchenwald” by Rebecca Horn at the E-Werk (former tram station), Nietzsche-Archiv, Roman House, Castle Belvedere, Tiefurt Mansion, Kochberg Castle and Liebhabertheater, and the Wieland Estate in Ossmannstedt.

Which museums are open on Mondays?

Am I allowed to take photos in the museums of the Klassik Stiftung Weimar?

The Klassik Stiftung Weimar allows photos to be taken inside the museums and historical sites during regular opening hours for personal use and only in publicly accessible areas. Please bear in mind, however, that posting such photos on the Internet or on personal profiles in social media is not recognised as personal use and could represent copyright infringement under certain circumstances. This especially applies to photos taken in the Bauhaus Museum Weimar, the Neues Museum Weimar, the Haus Hohe Pappeln, the Haus Am Horn, the Nietzsche-Archiv and the installation “Concert for Buchenwald” by Rebecca Horn.

Visitors are not permitted to take photos in special exhibitions. Furthermore, it is not allowed to use flashes, auxiliary lighting or tripods. When taking photos of displayed items, please show courtesy to other visitors. The privacy of others and the museum staff must be respected.

The Klassik Stiftung Weimar does not charge fees for private photos. Filming permits for press purposes are issued by our Press Office. Photo queries and duplication rights for commercial purposes are managed by the Fotothek.

When can I visit Goethe’s garden behind his residence at Frauenplan 1?

Goethe’s kitchen garden is only accessible during summer opening hours of the Goethe Residence, weather permitting. Access to the garden mainly depends on whether the garden paths are dry enough.

Can tour organisers take their groups through the museums on their own?

No. Only staff members of the Klassik Stiftung Weimar or those contracted on its behalf are allowed to give tours of the museums of the Klassik Stiftung Weimar. Tour guides must hold a valid license issued by the Klassik Stiftung Weimar. The license must be presented to the supervisory staff on duty in the museums upon request. Those who do not hold a license issued by the Klassik Stiftung are not entitled to give tours in our museums.

Which museums are accessible to wheelchair users and persons who are mobility impaired?

Due to the structural conditions of the historical sites and various landmark preservation regulations, not all museums are fully handicap accessible. At the Goethe National Museum, handicapped persons can borrow lightweight, foldable wheelchairs. Click here for information on handicapped accessibility in the museums and historical sites of the Klassik Stiftung Weimar.

Before your visit, we recommend contacting the staff at Visitor Information who will happy to tell you more about possibilities of access. More information at barrierefrei@klassik-stiftung.de.

 

Are there places to sit down in the museums?

Seating is limited in our museums. Please contact the respective museum ticket counter for more details. At some museums, portable folding chairs can be borrowed for the duration of your visit.

What’s the parking situation like? Do you have to pay to park your car?

We recommend that bus tourists disembark at the parking lot at the Weimar Atrium. From there, it is a just a several-minute walk to Weimar’s historical downtown. For information on all parking facilities and respective parking fees, please visit the website of the city of Weimar.

How do you reach the city centre from the Weimar main railway station?

You can reach the city centre within a few minutes by taking the bus lines 1, 2, 5, 7, 8 in the direction “Stadtzentrum – Goetheplatz | Post”. From there, it’s only a short walk to Theaterplatz with its famous Goethe and Schiller monument and the Wittumspalais.

Do you charge admission to visit the parks?

All parks and gardens which are part of the UNESCO World Heritage Site “Classical Weimar”, i.e. the parks at Belvedere Castle and Tiefurt Mansion, and the Park on the Ilm, are accessible all year round at no charge. 

Are the museums open on public holidays?

All museums are closed on 24 December (Christmas Eve).

The museums are open (excluding those which close for the winter) on Good Friday, Easter Monday, May Day, Ascension, Pentecost Monday, German Unification Day (3 October), Reformation Day (31 October / bank holiday in Thuringia), 1st and 2nd Christmas Days (25 and 26 December), New Year’s Eve and New Year’s Day. This applies even if a holiday happens to fall on a museum’s regular closing day.

How do I purchase tickets for the Herzogin Anna Amalia Bibliothek?

Because of the high demand to see the Rococo Hall, we recommend reserving tickets far in advance. Only 250 visitors are allowed to enter every day (individual guests with audio guide). A total of 150 tickets per day are available through advance booking. Group reservations (10 persons or more) are processed at Visitor Information. Individuals guests can purchase tickets online in advance. A limited number of tickets are available for purchase at the museum ticket counter in the Historic Library building each day. To increase your chances of obtaining a ticket, we recommend arriving at the ticket counter as soon as it opens at 9 am (max. four tickets per person).

How do I register in advance for a group visit?

Group reservations can only be made in writing via our contact form. Because we limit the number of visitors in our museums, we recommend that groups of 10 or more people register as early as possible, even if they wish to visit the museum independently. Group tours must be booked in advance (at least 10 working days prior to your visit).

What is the minimum and maximum number of people that can visit a museum or participate in a tour?

To be considered a “group”, at least ten persons must participate. With respect to protecting our historical landmarks, we have set daily limits on the number of visitors who may enter the museums. Consequently, the maximum group size may not exceed this amount. In such cases, groups are divided into smaller groups and permitted to enter on a staggered basis.

What payment methods do you accept?

You can pay on location either in cash or electronically with a debit or credit card. Payment by invoice is only possible if arranged in advance with Visitor Information.

Is it possible to make changes to a programme if we arrive late?

All registrations are binding with respect to the time and number of participants. We can only guarantee admission and/or tours at the agreed-upon time. If you arrive later than 15 minutes to your contractually binding visit/tour, your claim to the booked offer becomes invalid. You will receive an invoice for rendered services in accordance with the Terms and Conditions of the Klassik Stiftung Weimar.

Do you offer group discounts?

Registered groups (10 or more participants) can receive a group discount on the full admission price in agreement with Visitor Information. However, group discounts are not offered on tickets to the Herzogin Anna Amalia Bibliothek.

Is it possible to cancel registration?

As a rule, cancellations must be made in writing. The cancellation deadlines are provided in our Terms and Conditions.

In what languages do you offer tours?

The tours in our museums are given in German. If you require a tour in a foreign language, it is usually possible to arrange one (depending on the language) in consultation with Visitor Information. Foreign-language tours are subject to a surcharge of 10 euros per tour.

What are “time slot” tickets?

For conservatorial and fire-protection reasons, some of the historical sites at the Klassik Stiftung Weimar can only be visited by a limited number of people for a certain period of time each day. This is the only way we can ensure that our visitors have enough time and opportunity to experience the exhibitions. In order to restrict the number of persons admitted to the museums, we offer “time slot” tickets which entitle the holder to admission at a specified time. After entering the museum, the visitors may remain inside for as long as they wish.

Why do some versions of Internet Explorer encounter problems with the online ticket shop?

Versions 10 and 11 of the Internet Explorer are no longer officially supported for security reasons. This is due to Microsoft’s decision to suspend all software updates and customer support for these versions (in connection with its end-of-life announcement of Windows 7), following a significant drop in market share with the launch of Microsoft Edge.

You should be aware that version 10 of Internet Explorer does not offer TLS 1.2. support, an encryption protocol required for secure data transfer during online purchases. Version 11 of Internet Explorer does support this protocol but must be activated manually. If you’re using an older version of Internet Explorer, this might be why you’re experiencing problems concluding the payment process, if not earlier.

For further information, please visit the Microsoft official website.

What is the 3D Secure procedure and why is it necessary for purchasing online tickets?

3D Secure is an authentication process which ensures a secure online transaction between you as the legitimate card holder and us as the online merchant. 3D Secure effectively minimises the risk of fraud in the e-commerce sector. Please contact the bank which issued your credit card to activate it for the 3D Secure procedure.

If you have registered with 3D Secure, you will arrive at a webpage of the merchant’s bank at some point during the payment process. On this page, you must enter your 3D Secure password. The transaction will only be carried out if you enter the correct password, which only you and your bank know.

Mastercard users will arrive at the page “Mastercard Secure Code”, and Visa users are forwarded to the page “Verified by Visa”. For more information, visit the official websites of VISA and Mastercard.

How do I complete my purchase if my first attempt at payment failed?

An error message during the payment process can occur if your data is incorrect, your credit card has expired, or you haven’t registered with your bank to use 3D Secure. Please start the payment process again by choosing an alternative payment method or different credit card. Before completing the process, review your order in the shopping cart. The tickets you selected during your first attempt should still be in your shopping cart, even if the payment didn’t go through. You do not have to place your desired tickets in the shopping cart a second time.

How and in what form can I receive my online tickets?

After successfully paying with Paypal, you will be sent confirmation of purchase, the corresponding invoice and your tickets as attachments in an email to the address you provided. If you purchase tickets with a credit card, you will be sent an initial email confirming your purchase to the address you indicated. A second email will arrive within 10 to 15 minutes after the transaction is approved. In this second email, you will find your invoice and ticket(s) as attachments.

Your tickets are sent to you in PDF format and can be viewed using PDF software (e.g. Acrobat Reader) and printed out at home. You can present your tickets either as print outs (A4) or in digital format on your smartphone/tablet at the museum. The confirmation of purchase and the PDF tickets are sent to the email address at the customer’s risk. Lost or unreceived tickets cannot be replaced.

What can I do if I can’t find the tickets attached to the email or in my email browser?

The PDF tickets are attached to either the first or second email you receive from us (see “How and in what form can I receive my tickets?”) If the PDF attachments are not shown, the settings in your email provider (e.g. Windows 10) or your email app might be the problem.

Please make sure:

… your email attachments are not being blocked by your provider’s firewall (e.g. anti-virus program)

… you received the second email (if you paid by credit card) containing the PDF tickets as an attachment (see “How and in what form can I receive my tickets?”)

… your email along with its attachment wasn’t sent to your spam folder.

Customers, who have previously registered as users in the ticket shop of the Klassik Stiftung Weimar and completed the transaction as a registered customer, can download the tickets again under “My profile”.

Can I have my online tickets set aside for someone or have them sent to someone else?

Online tickets are generated as PDF files and sent to the email address which you provide us. Therefore, setting them aside at the ticket desk or having them delivered by post to someone else is not possible.

Can I reserve online tickets?

In addition to our allocated online tickets, we offer all customers the possibility of purchasing tickets directly at the museum. Therefore, it is not possible to reserve tickets in advance.

If I have an online ticket, do I have to queue at the museum ticket counter with everyone else?

No. Your online ticket allows you to walk past everyone in the queue, show your ticket to the staff member at the desk or entrance, and enter the museum. Admission can only be granted at the time slot printed on your ticket (+/- 15 minutes). After that, your ticket becomes invalid. Therefore, please make sure to arrive on time.

If I have an online ticket, can I simply enter the museum?

Online tickets with time slots do not entitle you to gain admission to the museum immediately. You must first present your printed or digital ticket to the staff at the ticket counter or entrance for validation. Therefore, make sure to be at the museum on time.

How long is my online ticket valid?

Admission is granted upon presenting a valid online ticket either in printed or digital form on your smartphone/tablet. Online tickets are valid on the day indicated on the ticket, and in the case of “time slot” tickets, only at the corresponding time. Online tickets are no longer valid after leaving the museum or after validation by our ticketing staff.

Can I exchange or receive reimbursement for my online tickets?

Customers are not entitled to exchange or receive reimbursement for online tickets. Furthermore, customers have no claim to withdrawal from the contractual agreement, as the ticket guarantees provision of services with recreational activities on a specific date or time in accordance with § 312g (2, 9) BGB.

Projects of the Klassik Stiftung Weimar are funded by the European Regional Development Fund (ERDF) and the Free State of Thuringia, represented by the State Chancellery of Thuringia, Department of Culture and the Arts.

The website of Klassik Stiftung Weimar uses cookies in order to provide you with an optimal service. By using this website, you agree. to Data protection

agree